Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 15 days of receipt of your purchase so that we can help you. Items must be returned in new, unused, and resalable condition, and in original packaging. Return shipping costs will be at the customer's expense.
Some of our products are offered with free shipping, so please note that if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit.
Our Customer Care Representatives are happy to assist you with any return or exchange. Thank you!
If you are planning to return your Magnar 20x50
It is most important that you inspect the package at the time of delivery:
- Ask the freight carrier for a copy of the delivery receipt
- Record the freight company's name and trailer number so we may track the order back to our vendor or warehouse
It is your responsibility to check that all items are correct and all pieces are accounted for before you sign. If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less 15% restocking fees.
Please contact us for further instructions on how to process your return. If there was an error on our part, please contact us within 15 days of receipt of your purchase and we will send you the correct product, replacement product, or replacement parts at no cost to you.
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